People Are Doing Their Very Best

People Are Doing Their Very Best

Yes, have the point of view that people at work are doing their very best. 

If they are not meeting expectations then in all likelihood the cause may be one of these:

1. They are working two jobs: the one they are being paid for and the exhausting unpaid one of lying to cover up they don't know certain things
2. They are hiding to avoid making mistakes 
3. They are faking engagement and alignment because it is not safe to speak what is true for them.

Ask, How Can I Help You? 

What Support Do You Need?

And, really mean it. Keep looking for ways to help people speak up and share their background conversations make it safe for them to say what is going on with them.

Catch them failing and acknowledge the effort. And then do an after action review with them so they can learn from the experience.

People really are doing their very best...and with your help, they will learn, and grow, and do even better.